Creative Mediasource Player Organizer Download
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To minimize misunderstandings, send a very complete and carefully worded email to amazon explaining your problem, Amazon is VERY good with customers, and the email will give them a chance to understand exactly what you got and what you want.
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You can manage your music files with the Window's media player. Also when you plug the USB cable into your computer the Zen should start charging. You would see a little lightning bolt above the battery sign on the top right of the screen telling you it's charging. Who knows? maybe you just got a dud? I'm not quite sure since I don't use the mediasource organizer. You could use the media explorer though which allows you to add files to your zen.